Customer Support

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Shipping & Delivery

Standard Delivery

£3.00

Free– spend over £20.00

Delivered on or before Thursday, 04 May 2017
Delivery is Monday to Sunday

Note: Subject to placing your order before specific cut-off times. Details available in checkout.

Click & Collect - Standard

£3.00

Free– spend over £20.00

Delivered on or before Thursday, 04 May 2017
Choose the Click & Collect tab at checkout and select your collection point
Delivery is Monday to Saturday

Note: Subject to placing your order before specific cut-off times. Details available in checkout.

Easy Returns

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Complaints

If you have a complaint about ASOS, please contact our Customer Care team here:

via email here
via Twitter to @ASOS_Heretohelp
via Facebook to www.facebook.com/ASOS/
via post to ASOS Customer Care, Building 2 Peoplebuilding, Maylands Avenue, Hemel Hempstead, Hertfordshire, HP2 4NW

In the unlikely event that our Customer Care team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, then you may refer your complaint to the Retail Ombudsman which is a certified Alternative Dispute Resolution Provider (www.theretailombudsman.org.uk). We will respond to any complaint referred to us by The Retail Ombudsman:

via post to The Retail Ombudsman, 33 floor Euston Towers, 286 Euston Road, London, NW1 3DP (Tel: +44 20 3540 8063)
via email to enquiries@theretailombudsman.org.uk

Or, you may be eligible to lodge your complaint on the EU Online Dispute Resolution platform which is available at www.ec.europa.eu/consumers/odr.

Disclaimer Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law ASOS and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect ASOS's liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and you warrant that all data provided by you is accurate and up to date. You are responsible for maintaining and promptly updating account information for accuracy and completeness.

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